Shipping policy
Sumeru Shelf – Shipping Policy
Processing Time Orders are typically processed within 1–3 business days after payment is confirmed.
Shipping Destinations We currently ship within the United States.
Estimated Delivery Times
- Items in stock at our US warehouse: 5–10 business days after processing.
- Items not currently held in our US warehouse (including sourced or consolidated shipments): approximately 60 days. These items are sourced internationally and shipped to the US before being forwarded to you. You will be notified if your order includes such items.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on carrier conditions and your location.
Shipping Costs Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery address.
Order Tracking Once your order ships, you will receive a tracking number via email.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at xiaoyu@sumeru-labs.com within 7 days of the expected delivery date.
Contact Us For shipping inquiries, please email us at yuqing@sumeru-labs.com